Keeping in touch to keep clients safe

Keeping in touch to keep clients safe - 09/06/2020

Agnes Boratyn, Welfare Worker from St Wilfrid’s Centre contacted Help us Help to tell us about one of her clients who had been unwell, and how they have stayed in touch during lockdown.

Since lockdown began, Agnes and her colleagues were keeping in touch with clients over the phone and arranging support if necessary. One client who Agnes was supporting had an unusual cough, so she arranged to call her every day. Agnes realised that cough was something she hadn't heard before and she was worried that it could be coronavirus

The next day, the client was starting to gasp for air and her speaking was getting more and more difficult, so Agnes called 111 immediately. 

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Agnes was in a queue of over 100 people to report her concerns about her client, and had to call them 3 times due to different issues. There was a 3 way conversation with 111 and the client and they wanted to refer the client to hospital but they refused.

Agnes has stayed in touch every day, has contacted the client's GP who prescribed medication and inhalers to aid breathing. Volunteers from Acorn picked up the client's medication and St Wilfrid's Centre have also been delivering food parcels on a regular basis. 

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The client is recovering and is feeling much better, chatting more and laughing as before, however it has taken a few good weeks of struggle.

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Well done to Agnes and the team of Welfare Workers at St Wilfrid's Centre for all their work keeping clients safe during lockdown.